Level 1 of 3
Beginner Level
Prerequisites
Basic computer use. No technical background is needed.
Duration
4 weeks · 52 guided hours · 5 modules. Taught live by an instructor — online or in person.
By the end of this level you can
- Identify computer components and work on hardware safely
- Keep operating systems, drivers and software in good order
- Troubleshoot common problems with a step-by-step method
- Carry out preventive maintenance, power protection and backups
- Set up and troubleshoot printers, Wi-Fi connections and peripherals
Modules
- 1Module 1 · 10 h · 3 lessons · free taster lessonComputer Hardware Fundamentals
- 2Module 2 · 11 h · 3 lessons · free taster lessonOperating System and Software Management
- 3Module 3 · 10 h · 3 lessons · free taster lessonTroubleshooting Common Problems
- 4Module 4 · 11 h · 3 lessons · free taster lessonPreventive Maintenance
- 5Module 5 · 10 h · 3 lessons · free taster lessonPeripherals and Connectivity Support
- Free course quizQuick Quiz — Computer Maintenance Basics
Beginner level project
Computer Health Check Service
Carry out a full health check on two computers (with the owners' permission): inspect and clean hardware, update and tidy the software, check storage and backups, test peripherals, fix what you safely can and hand over a written service report.
Deliverables
- A completed health-check checklist for each computer
- Before-and-after notes (start-up time, free space, updates, faults found)
- A tested backup for each computer
- A service report with recommendations written for the owner
Assessed on
- Work is done safely, with the owner's permission and data protected
- Problems are diagnosed with evidence, not guesswork
- Changes are recorded and the computers work at handover
- The report is clear to a non-technical owner
All levels are taught live by an instructor — online or in person — see registration options.