Digital Business

Business Communication & Digital Workplace

Master professional email, presentations, online meetings, and team collaboration skills.

Level: Beginner–Intermediate Beginner: 4 weeks • Intermediate: 8 weeks Contact for pricing

Prerequisites

No prior experience required — open to beginners.

Certificate

Awarded by Rescue Academy on successful completion of the program's assessments and final project.

Learn Online — Live Classes

Register, receive your schedule, and join live instructor-led Business Communication & Digital Workplace classes on Zoom. Assignments, instructor feedback, and a certificate on completion.

Learn In Person

Attend Business Communication & Digital Workplace classes in person in Juba with hands-on labs, instructor mentorship, and a certificate on completion.

What You'll Learn

  • Professional email and plain language
  • Listening, feedback and teamwork
  • Online meetings, public speaking and presentations
  • Professional behaviour and digital workplace tools
  • Reports, proposals and persuasive writing
  • Negotiation, cross-cultural communication and conflict resolution
  • Leadership, change, crisis and senior-level communication

Program Objectives

  • Write clear, professional emails, reports and proposals
  • Listen, give feedback and work well in teams
  • Speak and present confidently in person and online
  • Negotiate fairly and resolve conflicts respectfully
  • Communicate as a leader across cultures, change and crisis

Who It's For

  • Office staff, officers and team leaders
  • Graduates entering the workplace
  • Managers who present and negotiate

Where You'll Use It

  • NGOs, businesses and public offices
  • Customer-facing and partnership roles
  • Management and leadership positions

Curriculum

Instructor-led, practical training. Each level is a block of 4, 8 or 12 weeks; every module ends with a practical activity and an assessment, and every level with a project.

Beginner

4 weeks · 52 guided hours · 5 modules Free taster lessons available Level overview

Module 1: Professional Email and Presentations 10 h

Write emails people understand and act on, and present ideas simply. 3 lessons

Module 2: Workplace Communication and Teamwork 11 h

Listen well, give useful feedback and handle disagreements professionally. 3 lessons

Module 3: Online Meetings and Public Speaking 10 h

Take part in virtual meetings professionally and speak confidently to groups. 3 lessons

Module 4: Professional Behaviour and Confidence 11 h

Build confidence through preparation and meet workplace standards of behaviour. 3 lessons

Module 5: Digital Workplace Tools 10 h

Use email, video meeting and slide tools efficiently, and complete the level project. 3 lessons

Level project: Professional Communication Portfolio

Intermediate

8 weeks · 90 guided hours · 6 modules Level overview

Module 1: Written Business Communication 15 h

Write reports, proposals and persuasive documents that get results. 3 lessons

Module 2: Negotiation Skills 16 h

Prepare for and conduct negotiations that are fair and effective. 3 lessons

Module 3: Cross-Cultural and Inclusive Communication 16 h

Communicate effectively with people from different cultures and backgrounds. 3 lessons

Module 4: Conflict Resolution 13 h

Address conflicts early and lead difficult conversations. 3 lessons

Module 5: Leadership and Organisational Communication 13 h

Communicate vision, change and crises as a leader. 3 lessons

Module 6: Presentation and Stakeholder Briefing Project 17 h

Persuade senior audiences with stories and evidence, and complete the level project. 3 lessons

Level project: Stakeholder Briefing and Presentation

Final practical project

Stakeholder Briefing and Presentation

A report and recommendation for a real or case organisation's decision, with a negotiation or difficult-conversation plan, internal and external communications and a ten-minute presentation to a mock leadership panel.

Deliverables

  • Three-page report with recommendation
  • Negotiation or difficult-conversation plan
  • Internal announcement and public statement
  • Ten-minute presentation and Q&A

Assessed on

  • Clear, evidence-based writing
  • Prepared, respectful plans
  • Messages suit each audience
  • Persuasive presentation and strong Q&A

Worked Examples

A selection of the visual, practical examples used in this program's lessons — each teaches a different skill.

Free Course: Business Communication Starter

A free introduction to professional communication: writing clear emails, giving feedback, speaking in meetings, building confidence and using digital workplace tools. Free, self-study, about 4 hours — no certificate. The full program above is taught live by an instructor, with practical assignments, assessments and a certificate.

  1. 1Free lesson 1Professional Email Writing & Business Presentations
  2. 2Free lesson 2Workplace Communication & Team Collaboration
  3. 3Free lesson 3Online Meeting Etiquette & Public Speaking
  4. 4Free lesson 4Communication Confidence & Professional Behavior
  5. 5Free lesson 5Using Gmail, Google Meet, Teams & Canva
  6. Final checkQuick Quiz — Business Communication Basics
Open the free course

Tools & Technologies

Primary Tools

  • Gmail — Professional email and inbox management Practice: Clear emails, labels and filters
  • Google Meet / Microsoft Teams — Online meetings and collaboration Practice: Hosting and taking part in virtual meetings
  • Microsoft PowerPoint — Presentations Practice: Clear, readable slides

Supporting Tools

  • Canva — Visual presentations and simple graphics Practice: Attractive, on-brand slides
  • Shared documents — Co-writing reports and meeting notes Practice: Collaborative writing and editing

Professional / Industry Tools

  • Negotiation preparation sheet — Planning negotiations Practice: Alternatives, limits and options
  • Crisis communication templates — Holding statements and media logs Practice: Fast, accurate crisis messages

Career Opportunities

  • Freelancer or remote worker
  • Small business owner or e-commerce operator
  • Project/administrative support role at an NGO or company

Practical Projects

  • Build a professional communication portfolio (emails, presentation, meeting minutes)
  • Deliver a short presentation to a real or simulated audience and collect feedback
  • Take a real confusing or overly long email and rewrite it using a clear subject line and a structured format (context, ask, deadline) — compare the before and after

Problem-Solving Focus

Problem: An email meant to be quick and clear turns into a long, confusing message that never gets a useful reply

Approach: Apply a clear subject line and a short, structured format — context, ask, deadline — so the recipient knows exactly what's needed without re-reading it twice.

Problem: Two team members disagree about how to handle a task, and the disagreement starts affecting the whole team's mood

Approach: Address the disagreement directly and professionally, focusing on the specific issue and shared goal, rather than letting it fester or escalating it in front of the whole team.

Problem: A presenter is nervous before an important virtual meeting with a client or senior stakeholder, and it hurts an otherwise good presentation

Approach: Build confidence through preparation — knowing the material, testing the tech beforehand, rehearsing the opening — since preparation-based confidence is trainable, unlike hoping the nerves go away on their own.

Problem: A message that works fine for a local colleague causes confusion or offense with an international client or colleague from a different cultural background

Approach: Adapt tone, directness, and formality to the audience's cultural context, instead of assuming one communication style works everywhere.