Using Microsoft Office, Google Workspace & Zoom

In this lesson you will

Use mail merge
Collect requests with an online form

These tools together cover document creation, scheduling, virtual meetings, and team collaboration — the daily toolkit of an effective office administrator.

Microsoft Office: Word/Excel/PowerPoint for documents, spreadsheets, and presentations (see the Microsoft Office program for tool-specific depth).
Google Workspace: Shared calendars, Drive for accessible team file storage, and Google Docs/Sheets for real-time collaborative editing.
Zoom: The standard tool for virtual meetings — scheduling, recording, and screen-sharing features support remote coordination.
An effective administrator knows which tool fits which task rather than defaulting to just one for everything.

Practical Skill: Set up a shared Google Drive folder structure mirroring your Module 2 filing system, and schedule a test Zoom meeting with a calendar invite and agenda attached.

TemplateOffice Tools Setup Checklist

Worksheet

=== OFFICE ADMINISTRATION TOOLKIT SETUP === [ ] Shared Google Drive folder structure created and shared    with the right access level for each folder[ ] Shared team calendar set up with key recurring meetings[ ] Zoom account set up with a professional meeting name[ ] Standard document templates (memo, minutes, report)    saved somewhere the whole team can access[ ] Team briefed on which tool to use for which task

Practice exercise

Produce three personalised invitation letters with mail merge and create a simple stationery request form.

Key takeaways

Mail merge saves hours on repeated letters
Forms collect requests consistently
Share with the right permission level

In the full program Module 5: Office Productivity Tools See how this topic is taught in depth, with practical activities and an assessment.

Free self-study lesson — no certificate. For the full instructor-led program, see registration options.