Business Communication & Digital Workplace

Level 2 of 2

Intermediate Level

Prerequisites

Completion of the Beginner level, or workplace experience writing emails and speaking in meetings.

Duration

8 weeks · 90 guided hours · 6 modules. Taught live by an instructor — online or in person.

By the end of this level you can

  • Write clear reports, proposals and persuasive documents
  • Prepare for and conduct fair negotiations
  • Communicate across cultures and inclusively
  • Resolve conflicts and lead difficult conversations
  • Communicate change, internal news and crises as a leader
  • Deliver persuasive presentations to senior audiences

Modules

  1. 1Module 1 · 15 h · 3 lessonsWritten Business Communication
  2. 2Module 2 · 16 h · 3 lessonsNegotiation Skills
  3. 3Module 3 · 16 h · 3 lessonsCross-Cultural and Inclusive Communication
  4. 4Module 4 · 13 h · 3 lessonsConflict Resolution
  5. 5Module 5 · 13 h · 3 lessonsLeadership and Organisational Communication
  6. 6Module 6 · 17 h · 3 lessonsPresentation and Stakeholder Briefing Project

Intermediate level project

Stakeholder Briefing and Presentation

For a real or case organisation facing a decision or change, write a short report and recommendation, plan a negotiation or difficult conversation linked to it, draft internal and external communications, and present the recommendation to a mock leadership panel with questions.

Deliverables

  • A three-page report with recommendation
  • A negotiation or difficult-conversation plan
  • An internal announcement and a short public statement
  • A ten-minute presentation with slides and a Q&A

Assessed on

  • Writing is clear, well structured and evidence-based
  • Plans are respectful, prepared and realistic
  • Messages suit each audience and are accurate
  • The presentation is persuasive and questions are handled well

All levels are taught live by an instructor — online or in person — see registration options.