E-Commerce & Online Business · Intermediate level

Intermediate level · Module 3 of 6 · 16 guided hours

Inventory and Order Management

Keep stock accurate and get orders out correctly and quickly.

Learning objectives

  • Track inventory and reorder on time
  • Run an efficient fulfilment workflow
  • Handle returns smoothly

Topics

  • stock tracking
  • reorder points
  • fulfilment steps
  • packing checks
  • returns processing
  • order costs

Lessons

  1. Lesson 1 Inventory Tracking

    Know what is in stock and when to reorder.

    stock countsstore inventory syncreorder pointsupplier lead time

  2. Lesson 2 Fulfilment Workflow

    Pick, pack and ship orders correctly every time.

    pick, pack, shippacking checksorder statusorder profit

  3. Lesson 3 Processing Returns

    Handle returns quickly and learn from them.

    return authorisationinspectionrefunds and exchangesreturn reasons

Practical activity

Document inventory and fulfilment procedures and calculate the profit on a typical order.

Expected outcomes

  • Accurate stock
  • Fast, correct fulfilment

Assessment

Procedures and order profit calculation reviewed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.