Intermediate level · Module 3: Contracts, Scope and Payment Terms · Lesson 2 of 3
Managing Scope Changes
Handle extra requests without resentment or lost income.
In this lesson you will
- Recognise scope creep
- Respond to change requests
Key concepts
scope creepchange requestsquotesfriendly firmness
The lesson
Scope creep happens when small extra requests add up to unpaid work.
When a request is outside the agreement, thank the client, explain it is extra and offer a quote and new timeline.
Be friendly and firm; clear boundaries make clients respect your time.
Step by step
- Identify scope creep in three cases.
- Write a change response.
- Role-play the conversation.
- Record the agreed change.
Practice activity
Practise scope-change conversations.
Expected result: Professional responses to change requests.
Check your understanding
-
What is scope creep?
Show answer
Small extra requests adding up to unpaid work.
-
How should you respond to an out-of-scope request?
Show answer
Explain it is extra and offer a quote and new timeline.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.