Advanced level · Module 1: Data Recovery and Secure Disposal · Lesson 3 of 4
When to Escalate
Recognise when a recovery is beyond workshop tools.
In this lesson you will
- Identify cases for specialist recovery
- Advise clients honestly
Key concepts
physical damageclean-room recoverycosts and chancesclient advice
The lesson
Stop and escalate when a drive has physical damage — clicking heads, a dropped drive, water or fire — or when data is extremely valuable.
Opening a hard drive outside a clean room destroys it. Specialist labs can recover data but are expensive and not guaranteed.
Give the client honest information about costs and chances, and use the case to encourage better backups.
Step by step
- Review four recovery cases.
- Decide which to escalate.
- Write client advice.
- Recommend backup improvements.
Practice activity
Write escalation decisions and advice for the four cases.
Expected result: Correct decisions with honest advice.
Check your understanding
-
Should you open a hard drive to fix it?
Show answer
No, it needs a clean room.
-
What lesson should every recovery case teach the client?
Show answer
The importance of backups.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.