Advanced level · Module 5: Running an IT Support Service · Lesson 1 of 4
Pricing Repairs and Support
Set prices that cover costs and are fair to clients.
In this lesson you will
- Calculate the price of a repair
- Design support packages
Key concepts
parts costlabour rateoverheads and marginsupport contracts
The lesson
A repair price includes parts, labour (hours × rate) and a share of overheads and profit.
Support contracts give organisations a monthly fee for agreed services, providing steady income.
Publish clear prices and give written quotes before starting work.
Step by step
- List costs for a common repair.
- Set a labour rate.
- Calculate the price.
- Design a support package.
Pricing an SSD upgrade job
Building a fair price from parts, labour and overheads.
| Item | Working | Amount |
|---|---|---|
| Parts: 500 GB SSD | supplier price | 95,000 |
| Labour | 1.5 hours × 20,000 per hour | 30,000 |
| Subtotal | 95,000 + 30,000 | 125,000 |
| Overheads and margin | 15% × 125,000 (rent, tools, transport, warranty on work) | 18,750 |
| Price to client | 125,000 + 18,750 | 143,750 |
Explanation
Rounded to 145,000 SSP, the price covers the part, the technician's time and a share of running costs, including redoing work under warranty.
Show the client the parts and labour separately on the written quote; transparent prices build the trust that brings repeat business.
Check your understanding
95,000 + 30,000 = 125,000; 125,000 × 1.15 = 143,750.
Practice activity
Write a price list and one support package.
Expected result: Clear, viable prices.
Check your understanding
-
Name three parts of a repair price.
Show answer
Parts, labour and overheads with margin.
-
What is the benefit of support contracts for the business?
Show answer
Steady monthly income.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.