Advanced level · Module 6: Capstone: Organisation Maintenance Service · Lesson 1 of 5
Agreement and Assessment
Agree the service and assess the organisation's equipment.
In this lesson you will
- Agree scope in writing
- Inventory and assess equipment
Key concepts
service agreementinventorycondition ratingsrisks
The lesson
Sign a service agreement covering scope, access, data handling and schedule.
Inventory every device and rate its condition, age and support status.
Identify the main risks: failing drives, missing backups, poor power protection.
Step by step
- Sign the agreement.
- Inventory devices.
- Rate condition.
- List risks.
Practice activity
Complete the agreement and assessment.
Expected result: A signed agreement and complete assessment.
Check your understanding
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What must be agreed before starting?
Show answer
Scope, access, data handling and schedule.
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What does a condition rating help decide?
Show answer
Which devices need repair or replacement.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.