Advanced level · Module 5: Client Web Projects and Maintenance · Lesson 3 of 4
Working with Clients During Delivery
Communicate progress, collect content, manage change requests and get sign-off.
In this lesson you will
- Communicate progress and manage feedback rounds
- Handle change requests professionally
Key concepts
status updatescontent collectionfeedback roundschange requests
The lesson
Send short, regular updates: what is done, what is next and what you need from the client. Missing content — text, photos, logos — is the most common cause of delay, so ask early with clear deadlines.
Share work on a staging site and gather feedback in agreed rounds rather than endless small requests.
When a client asks for something outside the scope, respond positively but clearly: explain the extra time and cost, and get agreement before doing it. Record every change in writing.
Step by step
- Write a weekly status update for the practice project.
- Create a content checklist with deadlines.
- Respond in writing to a change request.
- Run a feedback round on a staging site.
Practice activity
Handle a simulated week of client communication, including one change request.
Expected result: Clear, professional messages and a documented change request with its cost and agreement.
Check your understanding
-
What is the most common cause of delay in client websites?
Show answer
Waiting for content from the client.
-
How should an out-of-scope request be handled?
Show answer
Explain the extra time and cost and get written agreement before doing it.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.