Entrepreneurship & Digital Business · Intermediate level

Intermediate level · Module 4: Growing a Digital Business · Lesson 2 of 3

Scaling Operations

Handle more orders without losing quality.

In this lesson you will

  • Assess capacity
  • Remove bottlenecks

Key concepts

capacitybottlenecksstandard routinessupplier reliability

The lesson

Before promoting, check capacity: how many orders can you prepare, pack and deliver each day?

Find bottlenecks — one person doing everything, slow deliveries — and fix them with routines, help or better suppliers.

Write standard routines so quality stays the same as volume grows.

Step by step

  1. Measure current capacity.
  2. Find the bottleneck.
  3. Plan a fix.
  4. Write one routine.

Practice activity

Write the operations plan for growth.

Expected result: A plan that matches capacity to the campaign.

Check your understanding

  1. What should you check before promoting?

    Show answer

    Capacity to fulfil orders.

  2. Why write standard routines?

    Show answer

    To keep quality consistent as volume grows.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.