Beginner level · Module 5: Peripherals and Connectivity Support · Lesson 2 of 3
Wi-Fi and Connection Problems on User Devices
Get users back online when their device will not connect.
In this lesson you will
- Troubleshoot Wi-Fi from the device side
- Know when the problem is the network
Key concepts
airplane mode and adaptersforget and reconnectnetwork resetescalation
The lesson
Check the simple things: airplane mode, Wi-Fi switched on, the correct network and password.
Forget and reconnect to the network, update the Wi-Fi driver or use Windows network reset as a last resort.
If other devices also cannot connect, the problem is the network, not the computer — escalate to whoever manages it.
Step by step
- Check airplane mode and Wi-Fi.
- Forget and reconnect.
- Update the driver.
- Test another device to locate the fault.
Practice activity
Fix the planted Wi-Fi faults on lab laptops.
Expected result: Devices reconnected with causes recorded.
Check your understanding
-
What does it mean if every device fails to connect?
Show answer
The problem is the network.
-
What is a last-resort fix on the device?
Show answer
Windows network reset.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.