NGO & Project Management Technology · Intermediate level

Intermediate level · Module 4 of 6 · 13 guided hours

Stakeholder Engagement and Accountability

Engage communities, donors and partners and be accountable to the people served.

Learning objectives

  • Engage communities in design and delivery
  • Set up feedback and complaints mechanisms
  • Manage donor and partner relationships

Topics

  • community participation
  • accountability to affected people
  • feedback mechanisms
  • donor communication
  • partners
  • coordination

Lessons

  1. Lesson 1 Community Participation

    Involve communities as partners, not just recipients.

    participationcommunity committeesinclusionlocal knowledge

  2. Lesson 2 Feedback and Complaints Mechanisms

    Let people raise concerns safely and get a response.

    feedback channelsconfidentialityresponse timesclosing the loop

  3. Lesson 3 Donors, Partners and Coordination

    Keep funders and partners informed and working together.

    donor communicationearly warning of problemspartnership agreementscoordination meetings

Practical activity

Design a community feedback mechanism and a donor and partner engagement plan for the WASH project.

Expected outcomes

  • Accountable programmes
  • Strong partnerships

Assessment

Feedback mechanism and engagement plan reviewed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.