Office Administration & Digital Productivity · Beginner level

Beginner level · Module 3 of 5 · 11 guided hours

Workplace Communication Channels

Choose the right channel for each message and coordinate virtual meetings smoothly.

Learning objectives

  • Choose suitable channels for different messages
  • Write clear workplace emails and messages
  • Coordinate virtual and hybrid meetings

Topics

  • email, chat, phone and notices
  • channel etiquette
  • professional emails
  • virtual meeting platforms
  • hybrid meetings
  • low-bandwidth options

Lessons

  1. Lesson 1 Choosing the Right Channel

    Match each message to the channel that suits its urgency, formality and audience.

    emailinstant messagingphonenotice boards

  2. Lesson 2 Professional Emails and Messages

    Write emails and messages that are clear, polite and easy to act on.

    subject linesclear requeststoneinbox management

  3. Lesson 3 Virtual and Hybrid Meetings

    Organise online meetings that start on time and include everyone.

    video meeting platformsjoining instructionshosting controlslow-bandwidth options

Practical activity

Write a channel guide for an office and coordinate a practice virtual meeting with an agenda and joining instructions.

Expected outcomes

  • Fewer missed and misdirected messages
  • Smooth virtual meetings

Assessment

Channel guide and virtual meeting coordination reviewed.

Free taster lesson Workplace Technology & Virtual Communication Read a free self-study lesson on this topic in the Free Course Library.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.