Office Administration & Digital Productivity · Intermediate level

Intermediate level · Module 5 of 6 · 15 guided hours

Executive Support and Priorities

Support managers effectively and manage competing demands calmly.

Learning objectives

  • Manage a manager's calendar, correspondence and visitors
  • Prioritise competing tasks
  • Communicate professionally under pressure

Topics

  • calendar and inbox management for managers
  • briefing notes
  • gatekeeping
  • prioritisation
  • delegation and saying no
  • handling difficult situations

Lessons

  1. Lesson 1 Supporting a Manager

    Manage a manager's time, correspondence and visitors.

    calendar managementcorrespondence triagebriefing notesgatekeeping

  2. Lesson 2 Managing Competing Priorities

    Decide what to do first when everything seems urgent.

    urgent and importantdeadlinesdelegationnegotiating priorities

  3. Lesson 3 Professional Conduct Under Pressure

    Stay calm and professional with difficult situations and people.

    calm communicationlisteningescalationwellbeing

Practical activity

Manage a simulated week of requests for a director: schedule meetings, triage correspondence, prepare a briefing note and prioritise tasks.

Expected outcomes

  • Effective executive support
  • Calm, organised work under pressure

Assessment

Simulation performance and briefing note reviewed.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.