AI for Business & Productivity · Beginner level

Beginner level · Module 5 of 5 · 10 guided hours

Responsible AI at Work

Protect customer and business data, check accuracy and use AI honestly so customers and staff can trust the business.

Learning objectives

  • Protect personal and confidential data when using AI
  • Fact-check AI outputs systematically
  • Use AI honestly and fairly with customers and staff

Topics

  • personal and confidential data
  • approved tools and settings
  • fact-checking routines
  • disclosure and honesty
  • fairness to customers and staff
  • staff guidelines

Lessons

  1. Lesson 1 Protecting Data When Using AI

    Keep customer, staff and business information safe when using AI tools.

    personal dataconfidential business informationprivacy settingsanonymising

  2. Lesson 2 Fact-Checking AI Output

    Build a quick, reliable habit of checking AI outputs before they reach customers.

    facts, figures and namestrusted sourcessecond-person reviewrisk level

  3. Lesson 3 Honest and Fair Use of AI

    Use AI in ways that keep the trust of customers and staff.

    disclosuremisleading contentfairness to staffaccountability

Practical activity

Write the 'how we use AI safely' guide for the chosen business and complete the level project.

Expected outcomes

  • Safe, trustworthy AI habits
  • A practical staff guide

Assessment

The level project assessed against its criteria, with a short presentation.

Free taster lesson Using ChatGPT, Gemini, Canva AI & Notion AI Responsibly Read a free self-study lesson on this topic in the Free Course Library.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.