AI for Business & Productivity · Beginner level

Beginner level · Module 5: Responsible AI at Work · Lesson 3 of 3

Honest and Fair Use of AI

Use AI in ways that keep the trust of customers and staff.

In this lesson you will

  • Decide when to disclose AI use
  • Avoid unfair or misleading uses of AI

Key concepts

disclosuremisleading contentfairness to staffaccountability

The lesson

Be honest about AI where it matters: a chatbot should say it is automated, and AI-generated images should not pretend to show real products, customers or events.

Do not use AI to write fake reviews, impersonate people or make decisions about staff without human judgement.

The business remains responsible for everything it sends or publishes, whoever — or whatever — drafted it.

Step by step

  1. Review examples of honest and dishonest AI use.
  2. Decide disclosure rules for the business.
  3. Write the honesty section of the guide.
  4. Complete and present the AI Productivity Kit.

Practice activity

Finish the staff AI guide and present the AI Productivity Kit.

Expected result: A complete kit and a clear presentation to the 'business owner'.

Check your understanding

  1. Should a customer chatbot say it is automated?

    Show answer

    Yes.

  2. Who is responsible for AI-drafted content a business publishes?

    Show answer

    The business.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.