Intermediate level · Module 5: Leading AI Adoption in Small Organisations · Lesson 3 of 3
Measuring Impact
Measure whether AI adoption improves work and report it clearly to leadership.
In this lesson you will
- Define baseline and impact measures
- Report results and recommend next steps
Key concepts
baselinetime and quality measuresstaff and customer feedbackscale, adjust or stop
The lesson
Measure before and after: time per task, number of tasks completed, error or complaint rates, response times and staff satisfaction.
Collect evidence during the pilot rather than relying on impressions.
Report to leadership in one page: what changed, what it cost, what problems occurred and whether to scale, adjust or stop.
Step by step
- Measure baselines for the two pilot workflows.
- Run the pilot and record measures.
- Compare with the baseline.
- Draft the one-page report.
Practice activity
Define and begin the impact measurement for the level project pilot.
Expected result: Baselines and a measurement plan in use.
Check your understanding
-
Why measure a baseline before the pilot?
Show answer
Without it, improvements cannot be shown.
-
What three options should the final recommendation consider?
Show answer
Scale, adjust or stop.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.