Resolving Disagreements

Disagree respectfully and find solutions together.

In this lesson you will

Separate people from problems
Find shared solutions

Key concepts

facts and feelingsinterestscalm languageagreement

The lesson

Disagreements are normal; focus on the problem, not the person.

Share facts and feelings calmly, ask about the other person's concerns and look for what both of you need.

Agree a solution and next steps; involve a supervisor if you cannot agree.

Step by step

Read a disagreement scenario.
Identify each side's concerns.
Role-play a calm discussion.
Agree next steps.

Troubleshooting tree

How should I handle this disagreement?

Choosing the right response to a workplace disagreement.

Does it involve harassment, abuse, discrimination or safety?

Yes
Do not try to resolve it yourself. Report it through HR, your manager or the safeguarding channel.
No
Is it about facts or task details that can be checked?
- Yes
  Check the facts together (documents, data, the plan) and agree what they show.
- No
  Can the two of you talk calmly in private?
  - Yes
    Have a private conversation: use I-statements, listen to their concerns, find what you both need and agree next steps.
  - No
    Ask a neutral colleague or supervisor to mediate.

Notes

Focus on the problem, not the person, and record any agreement so both sides remember it the same way.

Practice activity

Role-play resolving a team disagreement.

Expected result: A respectful discussion ending in agreement.

Check your understanding

What should disagreements focus on?

Show answer
The problem, not the person.
What if you cannot agree?

Show answer
Involve a supervisor.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.