Business Communication & Digital Workplace · Beginner level

Beginner level · Module 2 of 5 · 11 guided hours

Workplace Communication and Teamwork

Listen well, give useful feedback and handle disagreements professionally.

Learning objectives

  • Practise active listening
  • Give and receive feedback constructively
  • Resolve disagreements respectfully

Topics

  • active listening
  • questions and paraphrasing
  • feedback models
  • receiving feedback
  • disagreements
  • team norms

Lessons

  1. Lesson 1 Active Listening

    Listen to understand, not just to reply.

    attentionopen questionsparaphrasingsummarising

  2. Lesson 2 Giving and Receiving Feedback

    Help others improve and use feedback to grow.

    situation-behaviour-impactspecific and timelyreceiving feedbackfollow-up

  3. Lesson 3 Resolving Disagreements

    Disagree respectfully and find solutions together.

    facts and feelingsinterestscalm languageagreement

Practical activity

Practise listening and feedback in pairs and role-play resolving a team disagreement.

Expected outcomes

  • Better teamwork
  • Respectful feedback culture

Assessment

Role-plays observed with a checklist.

Free taster lesson Workplace Communication & Team Collaboration Read a free self-study lesson on this topic in the Free Course Library.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.