Beginner level · Module 4: Professional Behaviour and Confidence · Lesson 2 of 3
Professional Behaviour Standards
Act in ways that build trust at work.
In this lesson you will
- Apply professional behaviour standards
- Communicate respectfully and inclusively
Key concepts
punctualityreliabilityrespectinclusion
The lesson
Be on time, meet commitments and tell people early if you cannot.
Treat everyone with respect regardless of role, gender, ethnicity, religion or disability; avoid gossip and offensive jokes.
Dress and speak appropriately for the setting and the organisation's expectations.
Step by step
- Discuss five workplace scenarios.
- Identify professional responses.
- Write personal standards.
- Reflect.
Practice activity
Write your professional standards.
Expected result: Clear personal standards.
Check your understanding
-
What should you do if you cannot meet a commitment?
Show answer
Tell people early.
-
Why avoid gossip?
Show answer
It damages trust and relationships.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.