Business Communication & Digital Workplace · Beginner level

Beginner level · Module 4 of 5 · 11 guided hours

Professional Behaviour and Confidence

Build confidence through preparation and meet workplace standards of behaviour.

Learning objectives

  • Build confidence through preparation
  • Meet professional behaviour standards
  • Use phone and messaging professionally

Topics

  • preparation
  • self-introduction
  • punctuality and reliability
  • respect and inclusion
  • phone calls
  • WhatsApp at work

Lessons

  1. Lesson 1 Confidence Through Preparation

    Feel and appear confident by preparing well.

    preparationself-introductionpracticepositive self-talk

  2. Lesson 2 Professional Behaviour Standards

    Act in ways that build trust at work.

    punctualityreliabilityrespectinclusion

  3. Lesson 3 Phone and Messaging at Work

    Use calls and messaging apps professionally.

    call opening and closingvoice messagesgroup etiquetteworking hours

Practical activity

Prepare a professional self-introduction, practise phone calls and write messaging guidelines for a team.

Expected outcomes

  • Confident professional presence
  • Appropriate digital conduct

Assessment

Self-introduction, call role-play and guidelines assessed.

Free taster lesson Communication Confidence & Professional Behavior Read a free self-study lesson on this topic in the Free Course Library.

Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.