Intermediate level · Module 5: Leadership and Organisational Communication · Lesson 2 of 3
Internal Communication
Keep staff informed and connected.
In this lesson you will
- Choose internal channels
- Plan regular internal communication
Key concepts
channelsregular updatesfeedback loopsfield staff
The lesson
Use channels that reach everyone: meetings, email, notice boards, messaging groups and briefings for field staff without email.
Plan regular updates and make it easy for staff to ask questions and give feedback.
Check that messages were received and understood.
Step by step
- Map staff groups and channels.
- Plan a monthly rhythm.
- Design a feedback channel.
- Plan a check.
Practice activity
Write the internal communication plan.
Expected result: A plan that reaches everyone.
Check your understanding
-
How can you reach staff without email?
Show answer
Briefings, notice boards or messaging groups.
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Why include feedback channels?
Show answer
So staff can ask questions and be heard.
Taught live by an instructor — online or in person. Free course lessons are for self-study and do not lead to a certificate — see registration options.